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StevenPhiladelphia, PA
Customer ServiceCoveragePriceStaff
Reviewed May 15, 2024
Steven D from downtown Philadelphia. State Farm is amazing. I had received Beth's response the same day I sent for it. Without ever speaking with me. Beth sent me the email with a quote that was excellent. I mean I wasn't expecting to save all that I have after getting hammered by my last insurance company almost half no kidding and Beth was very kind courteous and professional answering anything I asked her in detail. Beth made getting insurance fun.. Thanks Beth and state farm.
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JosephBartlett, IL
Staff
Reviewed April 2, 2024
My State Farm agent is Brad Sutter in Schaumburg Illinois. Not only is he awesome but his staff was fantastic when I needed them. Brad handles not only my autos, but he takes care of my 2 sons as well. Because of that I had him also take care of some Life Insurance for me. I would strongly recommend Brad and his staff for any of your insurance needs.
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JessicaHaymarket, VA
Claims HandlingOnline & AppStaff
Reviewed Oct. 28, 2023
I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app.
Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob **, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I plan to stay with State Farm for as long as this is the case.
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JenniferPearland, TX
Customer ServiceCoverageStaff
Reviewed Aug. 13, 2023
We have done business with Chris Tulloch for several years and he is always very honest and quick to respond. He goes above and beyond to make certain we have the coverage needed and understand all of our options! You could not ask for a more trustworthy Agent on your side!
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LisaGulfport, MS
Customer ServiceStaff
Reviewed July 25, 2024
I called my local State Farm agent on June 18, 2024, to cancel my two auto policies. It is July 25, 2024, and the policies have not been canceled! I have contacted my agent 5 times in the last month. I contacted Customer Care today. Because I am now getting late payment notices. Had I not canceled autopay, they would be taking money out of my checking account! Customer Care says my agent did not notify them of the cancellation until July 26, 2004, and that it’s taking Underwriting awhile to process the request. Worst customer service I have ever had!
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TomWoodstock, IL
Customer Service
Reviewed July 25, 2024
Thinking that DRIVE SAFE would save me money? No way! Oh, you save money, but I just got my renewal billing and the rates went up more than the DRIVE SAFE discounts. No, I don't have any Tickets or Accidents. Never in 71 years have I been at fault and haven't had a ticket in over 10 + years. If you choose to stop for yellow lights, you get dinged for stopping too fast. I guess it's better to speed up and zoom thru the yellow. Can't use your hands free cell to make a call. You get dinged for that too. Can't even listen to BT music from my cell, yes....dinged again. Try passing someone on the highway or just try to keep up with traffic, yes.... dinged again for driving over the limit. Worst part is that they increase your rates and then give you a discount. Sounds under-handed and dishonest to me.
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henrykLemont, IL
Customer Service
Reviewed July 25, 2024
In the few words, the worst service I have ever received. Poor communication, totally careless, I been customer of State Farm for over 40 years. I am very disappointed the way my case was handled. Claim #**.
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RonniePortland, TN
Verified purchase
Claims HandlingCoverageStaff
Reviewed July 25, 2024
My review will give experience from both home owners and auto claims. Been with State Farm Since 1988 (myself) and parents 52 years. Last year my parents had to make a homeowners claim due to storm damaging the roof and some inside. 1st claim in 52 years of homeowners. Got jacked around, and finally they denied coverage. Was ready to sue along with reporting them to the state of TN, and BBB. After making this clear to them 3 months after initial claim filing and being jacked around eventually being denied coverage, they finally stepped up and came through. I applaud our local agent for getting involved as well. We'd had enough and as I stated ready to take legal action. Our agent helped us. As far as auto claims, they have never had an issue with auto claims. I believe they've had maybe 3 claims in 52 years? Me personally, have never had an issue with auto claims. From uninsured motorist claim to being hit by a deer, I've always had a good experience with them on claims.
Although there was a claim in '11 where I had an accident and ran dad's truck into the shop wall. It was a beautiful 19 year old diesel truck at the time in excellent condition. Hard to find that clean and nice. The body shop stood up for me, sent in pictures and told them/SF how nice it was, too nice to total. They requested 3 comparables of like trucks for sale in this region preferably. It took me 3 hours searching the internet and had to go out as far as California and Oregon, with only 1 being 2 hours away from home. They accepted those comps, fixed the truck with no salvage title. Overall I'm happy with them on auto claims experience. Homeowners wise they need a reality check and to learn respect for their elders. They are also getting more and more greedy on premiums. Therefore I give them 3 stars since I can't give them 2.5.
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SherriAtlanta, GA
Customer ServiceClaims HandlingCoverageStaff
Reviewed July 11, 2024
I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years. Wow. Really?
No wonder they got downgraded. They have no good business sense. That is just a dumb way to lose revenue not gain. Unbelievable. And Gigi doesn’t care. She is insensitive to clients regardless. She said “hey this is how I pay my bills.” Wow. So just cancel people who have done NOTHING WRONG. Ya that’s fantastic for gaining revenue and building a brokerage. Good Job Gigi!! You should be proud for canceling a 39 year loyal customer who ended up going elsewhere getting the same coverage for cheaper. So glad you have no idea how to maintain revenue and build a solid business. Bravo to ya!
Let’s also not forget you brought up a claim my husband had. And I had to remind you he has been dead for 8 years. Yep good job! Your response of trying to point out they are my family members is ridiculous. The bottom line is MY policy was canceled for something others did family or not. I did NOT deserve that kind of treatment after 39 years of loyalty. You as an agent should have done something. I’ve spoken to a couple other agents and it appears you’re just not really sure how to get things done for your clients.
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TracyLocust Grove, OK
Customer ServiceClaims Handling
Reviewed July 10, 2024
I was hit by someone almost 3 years ago who had State Farm insurance and they have been dragging my claim on and on. I have been finished going to my Drs. For over a year closer to two and now I'm having to deal with State Farm's Attorney. Anytime I've called State Farm claims I've been told not to contact them anymore only through their Attorney. The Attorney never calls me to let me know what's going on with the claim. I don't really know what could be taking so long, I've turned in all of the info on my surgery, etc.
In the beginning I had gotten a loan through Oasis and borrowed $8000 and it goes up every month after the loan. It is now 20k that I owe back. I have told them over and over that it's already an ungodly amount and still never get any answers. This has to be the worst claims department I've ever dealt with. I would not use State Farm if you want a speedy settlement. It almost seems like State Farm and the loan place are working together to make sure I don't get any money from the wreck and they get it all. I would think long and hard before I ever bought an insurance policy from State Farm.
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