The map below depicts the most recent cities in the United States where Earthlink users have reported problems and outages. If you are experiencing problems with Earthlink, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Earthlink users affected:
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In the last three months, how would you rate Earthlink?
2.73 out of 5 548 ratings
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EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Los Angeles, CA | 6 |
| Jacksonville, FL | 3 |
| Dallas, TX | 3 |
| Houston, TX | 3 |
| Lawrenceville, GA | 2 |
| St. Louis, MO | 2 |
| Atlanta, GA | 2 |
| Des Moines, WA | 2 |
| Orlando, FL | 2 |
| Charlotte, NC | 2 |
| Tulsa, OK | 1 |
| Denver, CO | 1 |
| Morrisville, PA | 1 |
| Morrison, CO | 1 |
| Las Vegas, NV | 1 |
| Springfield, IL | 1 |
| South San Francisco, CA | 1 |
| Tampa, FL | 1 |
| Coral Springs, FL | 1 |
| Seattle, WA | 1 |
| Fort Worth, TX | 1 |
| San Francisco, CA | 1 |
| Placerville, CA | 1 |
| Greenville, SC | 1 |
| Austin, TX | 1 |
| Largo, FL | 1 |
| Willits, CA | 1 |
| Raleigh, NC | 1 |
| Indianapolis, IN | 1 |
| Bethany, OK | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
Pete Negwaski (@negwaski) reported @EarthLink GOOD GOD Earthlink... Get you **** together. Paying customer for 20 years, locked out of email accounts that I use exclusively for business due to your Voodoo Bullsh*t "New password" prompts and "User blocked - Too many login attempts" F*cking Monkeys.
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
lol @EarthLink is still the worst company for waiting me wait two weeks to check if internet can be installed, and then giving me an install date just to tell me that it's IMPOSSIBLE. you are terrible
- Lindsay Imber 🎹 (@LindsayImber) reported fromLos Angeles, California
Dear @EarthLink: Having to call every day for a week only to be lied to about sending a technician for the modem before admitting on Day 5 they never dispatched anyone & don’t intend to, all while charging a monthly modem fee, is really bad business.Time to shop for new ISP?
- Christian Taylor (@Ctaylor50976999) reported
@EarthLink not good service ...it's for people who don't use the internet daily and don't have a camera or gaming you will be none dry of data I'm days
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink I have been dealing with horrible service for months now!
- James Sumners (@jsumners79) reported
Okay, one month in and I regret choosing @Earthlink. I thought they would provide better support, but:1. No one there seems to know what IPv6 or a prefix delegation is2. They keep hanging up on meI'll be switching to another provider just as soon as this contract is up.
- alexaconway (@alexaconway) reported
@EarthLink down since yesterday. required me to change my p/w. then required it again. Then again. today it accepted my new p/w but has no mail for me. Very unhappy with these outages. Client since 2000
- Sarah♥Jane (@IHeart_Aubrey) reported
@EarthLink is the worst internet service I’ve ever had. And it not for the service, the CUSTOMER SERVICE was what made me cancel.
- Izzy Ardito 🇺🇦 (@IzzyArdito) reported
@Ask_Spectrum Already did, no help at all. Because you guys refuse to get my bill down and with better speeds, I went with a competitor @EarthLink . Just signed up for their 1 gig connection (cheaper price) and will be cancelling Spectrum. Will be posting on nextdoor to advise my neighbors.
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
@EarthLink i've been in touch with y'all for the past two weeks i don't know how you can help anymore. only when i had to take action and escalate the issue did they finally give me an update
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
i am going to murder @EarthLink for taking 2 weeks to not give me an estimated wifi install date. idk wtf people are saying about their service being good cause it sucks ***
- Bengo (@Bengoru2) reported
@EarthLink @JimmyRhythm can you tell me why is earthlink are bad in iraq?
- Noah (@noah_116) reported
The fact that @EarthLink does not have a spot on there website to report an outage is beyond stupid, and the person responsible for that decision should be fired immediately!
- Sooshe (ಸುಶೀ) (@SoosheBot) reported
Ready to leave @RCNconnects today after a week of horrible service and getting disconnected/hung up on twice during customer service calls. Pity. They used to be so good. Anyway, anybody know if @EarthLink fiber is any good?
- Steve Makky (@sjmakky) reported
@EarthLink support is completely useless!
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