Why is my Earthlink service not working?
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EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
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What isn't working?
Please let us know what issue you are experiencing with Earthlink:
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In the last three months, how would you rate Earthlink?
2.73 out of 5 548 ratings
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Problems in the last 24 hours
The graph below depicts the number of Earthlink reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Earthlink. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Earthlink compensate me for the outage?
The recent Earthlink outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Earthlink if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Earthlink has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Earthlink users through our website.
Internet (50%)
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E-mail (39%)
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Wi-fi (9%)
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Total Blackout (1%)
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TV (1%)
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Phone (1%)
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Live Outage Map
The most recent Earthlink outage reports came from the following cities:Lawrenceville, Tulsa, Jacksonville, St. Louis, Los Angeles, Denver, Atlanta, Morrisville, Morrison, Las Vegas, Springfield, South San Francisco, Dallas, Des Moines and Tampa.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Lawrenceville | ||
| Tulsa | Internet | |
| Jacksonville | Internet | |
| Lawrenceville | Internet | |
| St. Louis | Internet | |
| Los Angeles | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
- Pete Negwaski (@negwaski) reported
@EarthLink GOOD GOD Earthlink... Get you **** together. Paying customer for 20 years, locked out of email accounts that I use exclusively for business due to your Voodoo Bullsh*t "New password" prompts and "User blocked - Too many login attempts" F*cking Monkeys.
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
lol @EarthLink is still the worst company for waiting me wait two weeks to check if internet can be installed, and then giving me an install date just to tell me that it's IMPOSSIBLE. you are terrible
- Lindsay Imber 🎹 (@LindsayImber) reported fromLos Angeles, California
Dear @EarthLink: Having to call every day for a week only to be lied to about sending a technician for the modem before admitting on Day 5 they never dispatched anyone & don’t intend to, all while charging a monthly modem fee, is really bad business.Time to shop for new ISP?
- Christian Taylor (@Ctaylor50976999) reported
@EarthLink not good service ...it's for people who don't use the internet daily and don't have a camera or gaming you will be none dry of data I'm days
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink I have been dealing with horrible service for months now!
- James Sumners (@jsumners79) reported
Okay, one month in and I regret choosing @Earthlink. I thought they would provide better support, but:1. No one there seems to know what IPv6 or a prefix delegation is2. They keep hanging up on meI'll be switching to another provider just as soon as this contract is up.
- alexaconway (@alexaconway) reported
@EarthLink down since yesterday. required me to change my p/w. then required it again. Then again. today it accepted my new p/w but has no mail for me. Very unhappy with these outages. Client since 2000
- Sarah♥Jane (@IHeart_Aubrey) reported
@EarthLink is the worst internet service I’ve ever had. And it not for the service, the CUSTOMER SERVICE was what made me cancel.
- Izzy Ardito 🇺🇦 (@IzzyArdito) reported
@Ask_Spectrum Already did, no help at all. Because you guys refuse to get my bill down and with better speeds, I went with a competitor @EarthLink . Just signed up for their 1 gig connection (cheaper price) and will be cancelling Spectrum. Will be posting on nextdoor to advise my neighbors.
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
@EarthLink i've been in touch with y'all for the past two weeks i don't know how you can help anymore. only when i had to take action and escalate the issue did they finally give me an update
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
i am going to murder @EarthLink for taking 2 weeks to not give me an estimated wifi install date. idk wtf people are saying about their service being good cause it sucks ***
- Bengo (@Bengoru2) reported
@EarthLink @JimmyRhythm can you tell me why is earthlink are bad in iraq?
- Noah (@noah_116) reported
The fact that @EarthLink does not have a spot on there website to report an outage is beyond stupid, and the person responsible for that decision should be fired immediately!
- Sooshe (ಸುಶೀ) (@SoosheBot) reported
Ready to leave @RCNconnects today after a week of horrible service and getting disconnected/hung up on twice during customer service calls. Pity. They used to be so good. Anyway, anybody know if @EarthLink fiber is any good?
- Steve Makky (@sjmakky) reported
@EarthLink support is completely useless!
- Marc S. Posner ✌️🏒✒️✈️📷🗽🇮🇱 (@marcposner) reported
@LindsayImber @EarthLink Wow. That’s pretty terrible business.
- Erin Martin (@elginerin) reported
@EarthLink You have made webmail inaccessible with your nightmare changing passwords that is not functioning. FIX IT!!!!!
- superduperlame (@superduperlame) reported
@EarthLink advertises higher broadband rates than they can deliver. But good luck getting customer support to help; I’ve been disconnected —and not called back—so many times that I don’t want to try anymore. Right now sitting on hold for the last hour with no help in sight…
- Rob Rohm (@robrohm) reported
@LindsayImber @EarthLink Didn’t know Earthlink was even still around. Definitely time for a new ISP. I’ve had good service and performance from Spectrum. I only use them for Internet.
- Steve Reich (@mgruff) reported
@EarthLink very bad that no tech support after 5 pm pst
- King Ani Mal 👁🍔🥚🍬 (@turbocrunch) reported
@EarthLink is absolute trash also they bully you into a contract so they can give you horrible service and collect a disconnection fee.
- Astound powered by RCN (@RCNconnects) reported
@SoosheBot @EarthLink Oh no! We'd hate to lose you as a customer! Please DM us your account details. -Jackie
- Beverly Anderson (@Beverly14524308) reported
@EarthLink @LiveTweets4No1 Have had earthlink for years and it has been very reliable until just lately. I cannot get in to get my emails and no service at night. Requiring multiple password changes which still do not get me in.
- 'Stache (@CryptoStache) reported
@brycent_ @EarthLink Holy ****, Earthlink is still around?
- FBomb (@FBomb2F) reported
@EarthLink has the worst customer service I have ever dealt with. I’ve waited over a week for internet to be installed and have been lied to every step of the way. If you have other options for providers, use them because I would if I had another option!
- Pete Negwaski (@negwaski) reported
@EarthLink GOOD GOD Earthlink... Get you **** together. Paying customer for 20 years, locked out of email accounts that I use exclusively for business due to your Voodoo Bullsh*t "New password" prompts and "User blocked - Too many login attempts" F*cking Monkeys.
- Sarah♥Jane (@IHeart_Aubrey) reported
@EarthLink and won’t refund my money. Never again. Don’t ever use this horrible service! I’m STILL on the phone with these people.
- Jill lives in Gilead (@jillwilson) reported
@EarthLink once again earthlink email is giving me problems. they have been absolutely horrible that last few months. Now they've locked me out of my email account after insisting that I change passwords. I made up completely new passwords that they would not accept. Ridiculous.
- 𝕍 𝔼 𝔼 ♒️🏺 (@MoshPitGlambert) reported
I swear to god @earthlink has the WORST internet service ever. I literally should not be struggling to take my final exam on my laptop at home. It’s bad enough that you all LIED and said that we would be able to upgrade to a faster connection. You guys really SUCK!
- Denise Schaefer (@DeniseSchaefer6) reported
@EarthLink I’m having a big issue with you guys. You mislead me when I signed up and now I’m being charged a $200 fee when I was specifically advised no fees will be charged. Who is going to help me with this?
